Scenario: You are a new team leader to a group that struggles with change and isn't receptive to you. In essence, by visiting your values, you will open communication, strengthen team relationships and increase productivity.
The Challenge
You're a new team leader to a group that isn't receptive to you; they have steadfast habits and don't respond to change well. You need to lead this team for many reasons; to prove yourself in this position, but most importantly, to be effective on the project. Anxiety is running high; here's a lot of chatter happening, and you can feel the stress as you walk into the room.
The Marshall Connects Solution
Some team members struggle with change because it is out of their comfort zone; however, individuals with strong emotional intelligence know growth doesn't happen when they are comfortable. Leaders can share strategies to assist the team with the transition. Bear in mind that empathy is an essential element of effective relationships and conflict resolution.
Depending on your natural tendency, your leadership approach with the team will vary. You may choose to internalize your feelings, separating yourself from the team when you don't have to interact with them, dictate like a soldier in an attempt to get what work completed. Instead, you may choose to visit your values and lead with empathy and compassion. You must visit your values; one of the most significant factors in reaching your goals is how closely they are aligned with your values. Take a deep breath and remember that whether you're a team leader or not, modelling your values will allow you to lead by example.
If you value connection make sure you're creating opportunities before or after your team meetings (even at coffee break) to connect with and to get to know them and express your appreciation. If you value process and structure, then ask your team the best practices they have utilized in the past and build on that with them to develop a high performing team.
You may face resistance initially, but these strategies will open up communication and demonstrate your authentic interest in the team's input and feelings. Keep in mind; relationships are always about how you make people feel. This approach will not only strengthen the team, but it will also increase overall productivity.
From the Client:
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Our group is made up of highly accomplished managers with years of experience. They can be a tough audience, to say the least, but Marshall Connects was able to assess our internal challenges, open communication within our team, resulting in increased efficiency.
